Exchange policy:

 You have 24/hrs from the date of delivery to claim for the exchange if:

• The product is damaged or manufacturing issues.
• The product received does not match the ordered size.
• This is only applicable for orders delivered within Pakistan, for international orders please contact our customer support team on WhatsApp +92-322- 9144444 and we will try to help you out in a possible way within 7 days of delivery.
• If the customer is facing a size issue in the ordered article, we do offer a size exchange facility for it. 

Note: The customer will need to send the article back to us and will bear the shipping cost of it.

How do I apply for Exchange?

• To return an item, please contact us at info@nureh.pk or on WhatsApp number +92-322- 9144444 with the return reason and order details.
• Please note that you are responsible for the cost of returning the items to us.

When will my exchange will be processed?

• We aim to process all exchange within 5-10 working days after receiving.
• During busy periods please allow up to 14 working days for your exchange to be processed.

Do you offer refund?

• We are not offering refunds in any case. For international customers, we only offer exchanges of articles or voucher/discount codes for future online shopping if they cancel their Paid orders..

Delivery time period:

• The standard delivery duration within Pakistan is 05 to 07 working days.
• The estimated delivery duration for International orders is 10 to 15 working days (depending on the destination).
• Delivery time may exceed due to high volume order log.

Note: "No refund or exchange of Sale items"

writing to us at customer.care@nureh.pk or you can reach to our customer care representatives