You have 24/hrs from the date of delivery to claim for the exchange if:
- The product is damaged or manufacturing issues.
- The product must be unused, in the original packaging with labels and protective stickers/papers attached.
- The product received does not match the ordered size.
- This is only applicable for orders delivered within Pakistan, for international orders please contact our customer support team on WhatsApp +92 322 9144444 and we will try to help you out in a possible way within 7 days of delivery.
- If the customer is facing a size issue in the ordered article, we do offer a size exchange facility for it.
Note: The customer will need to send the article back to us and will bear the shipping cost of it.
How do I apply for Exchange?
- To return an item, please contact us at email@example.com or on WhatsApp number +92 322 9144444 with the return reason and order details.
- Please note that you are responsible for the cost of returning the items to us.
When will my exchange will be processed?
- We aim to process all exchange within 5-10 working days after receiving.
- During busy periods please allow up to 14 working days for your exchange to be processed.
Do you offer refund?
- We are not offering refunds in any case. For international customers, we only offer exchanges of articles or voucher/discount codes for future online shopping if they cancel their Paid orders..
Delivery time period:
- The standard delivery duration within Pakistan is 05 to 07 working days.
- The estimated delivery duration for International orders is 10 to 15 working days (depending on the destination).
- Delivery time may exceed due to high volume order log.
writing to us at firstname.lastname@example.org or you can reach to our customer care representatives